- For Artists:
- If an artist’s profile is not visible on our site after registration through our site, they may be eligible to refund.
- For Clients:
Service Cancellations:
- Clients may cancel services (e.g., event bookings, artist performances) with partial refunds (minus the non-refundable amount) if done 30 or more days before the event via an email.
- No refunds are available for cancellations made less than 30 days before the event or a cancellation without an email submission.
Event Rescheduling:
- Clients may request to reschedule an event at least 15 days in advance.
- Rescheduling is subject to the artist’s availability.
- If the artist is unavailable on the new date, we will find a substitute.
- If the substitute is not up to par with clients or unavailable, a full refund will be provided.
- For Students:
Class Cancellations:
- Students can cancel their enrollment in a course up to 7 days before the course start date for a full refund.
- Cancellations made within 7 days of the course start date will receive a 50% refund.
- No refunds will be issued once the course has started.
Missed Lessons:
- Refunds will not be provided for missed lessons.
- However, students may request a makeup lesson if they notify the instructor at least 24 hours in advance.
Course Withdrawal:
- Students who withdraw from a course after it has started will not be eligible for a refund.
- Special circumstances (e.g., medical reasons) will be considered on a case-by-case basis.
General Policy:
- All refund requests must be made in writing and sent to Usicly’s customer service at usiclymusic@gmail.com
- Refunds will be processed within 15 business days of the approval of the request.
- Usicly reserves the right to make exceptions to this policy in special circumstances, as deemed appropriate.